Custom Order Policy

At Rentigo, we understand that every event and setup is unique. That’s why we offer custom order options to give our customers flexibility in choosing the right equipment, duration, and service that best fit their needs.

1. Custom Requests

Customers can submit custom requests for specific TV sizes, quantities, accessories, or longer rental periods. We also accommodate bulk orders, special delivery times, and extended rentals based on availability. All custom requests should be made in advance to ensure proper arrangement and confirmation.

2. Quotation and Confirmation

Once we receive your request, our team will review the details and provide a custom quotation based on your requirements. Prices for custom orders may vary depending on the product type, duration, and additional services such as delivery, setup, or collection outside standard hours. Orders will be confirmed only after full or partial payment is received.

3. Changes and Modifications

If you wish to modify your confirmed custom order (such as changing rental dates, items, or delivery details), please contact us at least 24 hours before the scheduled delivery. Changes are subject to product availability and may incur additional charges if the request affects pricing or logistics.

4. Cancellations

Cancellations for custom orders must be made at least 24 hours before delivery to be eligible for a refund or credit. Orders cancelled less than 24 hours before delivery are non-refundable, as resources and equipment are already reserved for your booking.

5. Responsibility and Support

Our team ensures that every custom order is handled with care and delivered on time. We provide full support from consultation to setup, ensuring that your event or occasion runs smoothly.